FAQ’s
When will my order arrive?
Every order is shipped with a tracking number and you will receive an email with tracking information to the address you provided at checkout.
Many of our items are dyed to order. We are more than happy to do our best to accommodate faster shipping upon request where possible. Please keep in mind, we are a small business and we do not have any employees. Every order placed is dyed, washed, pressed, packaged, and shipped by me personally (Bekah).
Our Shipping Policy
Standard US Shipping ($7): Allow 7-10 business days for processing.
Expedited US Shipping ($12): Allow 5 business days for processing.
Free Standard US Shipping on Domestic orders over $125.
International Shipping (Calculated Rate- UPS or DHL): Allow 7-10 business days for processing. Includes insurance.
*We make no guarantees on our delivery windows. Once an order leaves our shop, it's out of our hands. However, we will do what we can to make things right when an order is lost, damaged, or severely delayed in transit. Please send us an email at info@amberwavesks.com if you experience any issues! Thank you.
Do you accept custom orders?
Yes, we accept custom orders on a case by case basis.
Do you carry polyester wild rags?
No. All of our wild rags are 100% pure Grade 6A mulberry silk. Polyester is not a natural fiber- it is plastic and, therefore, is a far inferior option as a wearable textile.
https://www.amberwavesks.com/blogs/news/silk-vs-polyester-wild-rags
Will the dye come off on my skin?
No. As with any dyed textiles, the color can fade with excessive washing, washing in hot water, sitting in the sun, etc. But the color is permanently fixed to the fiber. Some color release when washing is totally normal and some colors are worse than others.
Is alternating skeins necessary for a consistent finished product?
When working with hand-dyed yarn, it is strongly recommended to alternate skeins for a consistent look in your finished product if you are using more than one skein, as there can be noticeable variation within and across batches due to the nature of hand-dyeing. Otherwise, you may end up with unwanted color pooling or a visible line when starting a new skein.
Do you accept returns?
Returns are accepted within 14 days of purchase. Items must be returned in their original state and condition. Caked yarn and sale yarn is not eligible for return. Shipping costs are the responsibility of the customer and will not be refunded.